Privacy Policy.

This policy explains what we collect, why, and what we do with it. We keep this as short and as honest as we can. If anything here is unclear, write to us.

1. Who we are

Bamboo Dragonfly is a family atelier based in Thạch Xá village, west of Hanoi, Vietnam. We operate this website to sell handmade bamboo dragonflies directly to customers worldwide. Contact: via the contact page.

2. What we collect

We only collect what we need to take your order, ship it, and stay in touch if you want us to.

• Order data — your name, shipping address, email, and phone number (for the courier). Payment is handled through PayPal; we do not see, handle, or store your card details at any point.
• Communications — any email or contact-form message you send us, so we can reply and keep a record.
• Site usage — basic analytics (pages viewed, approximate location, device type) to understand which content works. We use Google Analytics with IP anonymisation; no personal identifiers are passed.
• Cookies — a small set, mostly to keep your cart and checkout working. You can disable cookies in your browser — the shop may become harder to use but the site will still load.
• Newsletter — only your email, and only if you choose to subscribe.

3. How we use it

• To fulfil your order, pack it, hand it to the courier, and send you tracking updates.
• To reply to your messages.
• To send the newsletter, if you subscribed. One email a month at most. You can unsubscribe from any newsletter email with one click.
• To comply with Vietnamese tax and accounting obligations (we keep invoice records for the period required by law).
• To protect the site and orders from fraud.

We do not sell your data, rent it, or share it for advertising.

4. Who sees your data

The small number of third parties we need to run the site:

• PayPal — our only payment processor. They handle the payment details you submit; we never see or receive them. PayPal’s own privacy terms apply to the payment step.
• Couriers (Vietnam Post, DHL, FedEx, or local carriers depending on destination) — they receive the shipping address and contact info needed to deliver.
• Email service (for order notifications and newsletter) — they store your email so we can send you emails you asked for.
• Hosting & analytics — our web host and Google Analytics. IPs are anonymised where possible.

Each of these providers has its own privacy terms. We pick providers with reasonable reputations, but we cannot control their internal practices.

5. How long we keep it

• Order records — kept for the period required by applicable Vietnamese tax and accounting law.
• Contact messages — kept for up to two years unless you ask us to delete them sooner.
• Newsletter subscription — kept until you unsubscribe.
• Analytics — kept for up to 14 months.

6. Your rights

Depending on where you live, you may have rights under the GDPR (European Union & United Kingdom), the CCPA (California), or similar laws. These generally include the right to:

• Request a copy of the data we hold on you.
• Ask us to correct anything inaccurate.
• Ask us to delete your data (subject to legal retention — we cannot delete invoices required by law).
• Object to or restrict certain uses.
• Withdraw consent to the newsletter at any time.

To exercise any of these, write to us. We reply within 30 days.

7. International transfer

Our servers and some of our providers are outside Vietnam (typically in the EU or the United States). By ordering, you understand that your order data will be transferred across borders to fulfil the order. We only use providers who offer reasonable data-protection standards.

8. Children

Our site is not directed at children under 13, and we do not knowingly collect data from them. If you believe a child has submitted personal data, contact us and we will delete it.

9. Changes to this policy

We may update this policy as our tools or obligations change. The “last updated” date at the top shows when. Material changes will be flagged on the site or by email if you have an active newsletter subscription.