Terms of Service.

1. Scope & acceptance

These terms apply to every order placed through this website. By placing an order you confirm that you have read, understood, and accept them. If something here is not clear, please write to us before you order.

2. Products & pricing

Each piece is handmade, so small variations in grain, colour and finish are expected and are not considered defects. Prices are shown in the currency selected on the site (USD by default). Where local taxes apply they are either included in the price at checkout or shown separately, depending on your location. Prices can change at any time, but not retroactively on orders already placed.

3. Orders & payment

An order is confirmed once payment has been received. We accept major cards through our payment processor and PayPal. If an item is out of stock or cannot be made within the timeframe we advertised, we’ll contact you with options — wait, swap, or refund.

4. International shipping & risk of loss

We ship worldwide with tracked couriers. Orders are produced, packed, and dispatched within three to five business days; tracking is sent to you within seven days of your order. Transit takes 7 to 10 business days for the United States and 8 to 12 business days for all other countries. Risk of loss passes to you once the parcel is handed to the carrier, but in practice we take responsibility for anything that goes wrong in transit — if your parcel is lost or arrives damaged, we will replace it or refund it. Any import duties, VAT, and customs fees are the buyer’s responsibility and are paid directly to the local carrier on delivery.

5. Returns & exchanges

See our Shipping & Returns page for the full policy. In short: we accept returns and exchanges within 30 days of delivery, for pieces that arrive damaged — a broken wing, a cracked body, or a beak that no longer takes a balance. Send a photo of the damage and we will replace or refund, no return shipment required. Orders cannot be returned for change of mind; each piece is made to order.

6. Intellectual property

All designs, product photography, written content, and brand marks on this site belong to our atelier. You may not copy, reproduce, or resell them without our written permission. Photos of your own piece at home are of course fine — we’d love to see them.

7. Limitation of liability

Our liability for any order is limited to the amount you paid for that order. We’re not liable for indirect or consequential loss. Nothing in these terms limits any right you have under mandatory consumer law in your country.

8. Governing law

These terms are governed by the laws of the Socialist Republic of Vietnam, where our atelier is based. Any dispute that cannot be resolved directly will be handled by the competent courts in Hanoi. This does not affect any non-waivable consumer rights you hold under the law of your home country.