Questions we’re often asked.

The centre of gravity sits at the tip of the beak. Each piece is shaved and tuned by hand until it rests there on its own — no glue, no hidden counterweight, no trick. Just proportion and feel.

Hand-split bamboo from northern Vietnam, water-based paints, and a light natural lacquer. Nothing else — the stand is bamboo too.

Each piece is cut, painted, and tuned by a person, one at a time. The shape and colours will match the design you chose, but small variations in grain, brush stroke, and balance point are expected. Your piece will be a little different from anyone else’s — that’s the point.

Yes. Write to us with a brief — how many pieces, what colours or motifs, and when you need them by — and we’ll come back with a plan and a quote.

Every piece is made, packed, and dispatched within 3 to 5 business days. You will have a tracking number within 7 days of your order. Transit then takes 7 to 10 business days for the United States and 8 to 12 business days for all other countries. Full details on our Shipping & Returns page.

We accept returns and exchanges within 30 days of delivery for pieces that arrive damaged — a broken wing, a cracked body, or a beak that no longer takes a balance. Send us a photo of the damage and a photo of the outer box and we will replace or refund, no return shipment required. Because each piece is made to order, we cannot accept change-of-mind returns.

The buyer. Any import duty, VAT, or local customs fee is paid directly to the delivery courier on arrival. We declare the accurate value of every parcel and include the paperwork customs may ask for, but we cannot estimate the charge for your specific country in advance.

Yes — you can add gift wrapping at checkout. Pieces arrive in craft-paper sleeves inside a rigid box, which makes a clean unboxing on its own.

Yes, from 30 pieces. Write to us for trade pricing and lead times. We work with galleries, museum shops, and specialty retailers worldwide.

Keep it dry, dust it with a soft cloth, and avoid long spells in direct sunlight (bamboo and paint both prefer shade). If the balance ever feels off, tell us — we’ll help you adjust it, or replace the piece.